Track After Sales Service Effectively With Service Management Software

Learn about the role of after sales monitoring software in tracking after sales service effectively. Explore the meaning and importance of the software in detail. 

After-sales customer service is highly important for any customer-centric business. It helps businesses create a reputation and boost customer satisfaction in a highly competitive market. In simple words, enhanced customer service is similar to petrol for vehicles. It can take your business to the top without any extra effort. 

What’s more? Providing a great after-sales service also allows companies to earn loyalty from their customers. Many established organizations are using after sales tracking software to track and manage after-sales service effectively. 

What is After-Sales Monitoring Software? 

An after sales management software is an automation tool through which companies can automate and manage their after-sales support efficiently. An organization can manage field employees and service representatives hassle-free. The manager can schedule assignments and monitor the tasks of remote executives in real-time. Let’s understand it this way: 

Rajesh bought an automatic refrigerator for his personal use. But he was facing difficulty using it and requested help from the customer support team of the company. The ticket is received in the CRM and the manager assigns it to an employee who is nearest to the client’s location on a remote employee monitoring software. An employee receives a notification about a new task received and ensures that it is completed. Hence, Rajesh was highly satisfied when he got a quick resolution to his concern.

Why is After-Sales Monitoring Software Important For Effective After- Sales?

Having after-sales management software is as important as other solutions in the business. But why so? Below are some reasons that make the software critical for every organization: 

• Better Employee Performance 

Investing in after-sales Monitoring software allows businesses to improve employees’ performance. With this software, the companies can track all the activities of field employees in real-time. For example, the manager can know the live location for each executive and know the current status of assigned tasks. 

• Optimized Task Scheduling 

Employees’ often spend most of their time travelling, which results in low productivity. But what if you can optimize routes for each field executive? It is indeed possible with after-sales tracking software. It allows the manager to calculate the total time and distance travelled by the employees. Hence, the manager can allocate tasks based on the live location and employees’ travelling patterns. 

• Build Customer Relationships 

From small to established businesses, better customer services and great after-sales support is necessary in every organization. After-sales management software enables businesses to build customer satisfaction through the software. It ensures that assigned tasks are completed on time. Furthermore, some software like TrackoField provides customized forms to take surveys of clients for improvement. 

• Ensures Data Transparency 

Manual tasks are time-consuming and often result in human errors. Do you agree? But after-sales monitoring software automates the entire workflow and ensures a high degree of transparency. The manager can create performance reports, and expense reports, manage orders, record attendance, and manage various other business operations effectively. 

Which is the Best After-Sales Service Management Software in India? 

As an entrepreneur, you always look for the best resources and assets for your business. You search endlessly to ensure that these resources and assets contribute to your business growth. When it comes to choosing the best after sales tracking software, the best choice is TrackoField. Why so? Of course due to its built-in advanced features and robust customization options. Below are a few features of TrackoField’s after-sales tracking software: 

• Schedule assignments in bulk i.e. monthly, weekly, or yearly to each executive. 

• Track employees’ tasks in real-time and create auto-generated performance reports. 

• Assign ad-hoc tasks efficiently based on the live location of the employees. 

• Create and manage orders from anywhere hassle-free. 

• Record customer details, and create discounts instantly using the order management software. 

• Monitor your inventory in real-time to ensure zero orders are missed. 

• Record employees’ actual punch-in and out time through various attendance marking systems. 

• Leave management software to manage the absenteeism of field employees. 

• Record employees’ claims online and reimburse them through multi-channel approvals. 

• Send auto-reminders and alerts to both the manager and the remote employees. 

Do you want to explore more features? Book your free trial now! 

Summing Up! 

If your business goal is business growth, then customer satisfaction must be your priority. And you can ensure enhanced customer satisfaction by deploying after-sales monitoring software in your business. However, ensure that you select the best software like TrackoField for your business. Try its features now!